Experience Nakatomi brings
Technology Operations Transformation
Moved infrastructure operations away from reactive, person-dependent working toward measurable services, clearer ownership, repeatable processes and stronger operational control.
Web Platforms for Asset & Wealth Managers · Previous senior employment experience. This work was delivered by Robert in that earlier senior role and forms part of the experience and capability Nakatomi Consulting brings to current client work.
The situation
What needed to change
The infrastructure function needed a clearer service model, better operational measurement and stronger control around change, quality, resilience and ownership.
The work
The work behind the outcome
Outcome
The outcome
Executive correspondence explicitly credited the service catalogue and measured SLAs with making Infrastructure more responsive, and stronger change and quality controls with reducing errors and incidents. Later reporting showed total incidents reducing from approximately 59 to 38 and global incidents from 9 to 1 year-on-year.
Relevant Nakatomi capabilities today:
These links show where Robert’s earlier senior-role experience contributes directly to Nakatomi’s current capability.
Bring the experience forward
Facing a technology challenge with similar complexity?
Nakatomi brings the relevant experience into the organisation and situation in front of us today, working with leadership and teams to shape the right response rather than repeating an old solution.